Delivery Information
Once you’ve found something you like and have made your purchase, we can offer local deliveries via our own delivery team, who can even remove and dispose of any packaging.
We offer delivery services to customers over the age of 18.
It is the customer’s responsibility to determine if their furniture will fit inside their residence or office. The Decotemp will not accept cancellations, refunds, or returns due to size limitations within the residence or delivery location. This includes obstacles in the driveway and/or entry of the building.
Specific delivery dates cannot be promised or guaranteed.
Deliveries on evenings or weekends cannot be guaranteed. Our delivery crew will not assemble any furniture not purchased through our company.
Additional charges may be assessed by the delivery company for any unusual delivery conditions not disclosed at the time of order. Such conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address.
Delivery teams have the right to reschedule delivery dates based on traffic and weather conditions, at no extra cost to the customer. Failure to deliver on a specific date or time does not constitute grounds for compensation to the costumer nor does it constitute grounds for cancellation of an order without penalty. Safety for both the customer and delivery crew is the focus.
If product is not able to enter the driveway or entry of building, the delivery team will deliver the product to the safest dry area (porch, driveway, garage, etc). Customers must also have any rooms ready to accept furniture. Delivery teams are not authorized to move or remove any existing items from rooms due to liability issues. Delivery teams have the right to request customers to move any obstacles from the entry and cars from the driveway. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access. Delivery teams will not risk personal safety or property damage on delivery attempts deemed unsafe.
If it is difficult or impossible to place, maneuver or fit a piece of furniture by a two-man team due to conditions in your home, the consumer is responsible for providing additional placement assistance. The delivery service will not be responsible for damage to your home that results from your request of us to attempt placement in difficult conditions. Delivery personnel will require that you sign a waiver before any attempt is made in difficult situations that risk damage to your home and the furniture being delivered. If placement in the requested area is not feasible, our delivery personnel will place the furniture in an accessible area of your home. This includes attaching and hanging of any mirrors or decoration on the customer’s property. Due to insurance and liability reasons, we do not offer this service.
The customer will not hold The Decotemp liable for extra costs associated with any of these issues.
Prior to your delivery date, please inform us of any special instructions to reach your residence or office. Please make sure the driveway is clear of any vehicles or obstacles. Have the pathway from the driveway to the entry clear of any obstacles.
Make sure you remove any existing furniture and objects away from the work space of the delivery crew. Delivery crew will not be responsible for any items not removed inside the work space, entryways, or hallways.
Please be proactive about securing your existing property before the delivery.
Customers are responsible for protecting their home’s floors from damage by laying rugs, blankets, or cardboard down prior to delivery. The Decotemp will not be responsible for damage to any floors, windows, or walls.
